Returns and withdrawal
You have 14 calendar days from receiving the parcel to withdraw from the order, without giving a reason.
The 14 days
The period runs from the day you physically received the goods, not the day you ordered. No reason is required and no penalty applies.
Tell us with a clear statement — by phone, email or in writing. We do not require a particular form.
The sealed-goods exception
Perfume is a personal hygiene product. Once the seal or cellophane has been opened it can no longer be returned — this is an exception the law provides for goods that cannot be returned for hygiene reasons.
That is exactly why we ask you to open the parcel BEFORE paying, in front of the courier. Check the box, the bottle, the seal and the batch code. If anything is off, refuse it: you pay nothing and lose nothing.
If the bottle is unopened and the seal intact, the right of withdrawal applies in full for the whole 14 days.
Your money
We refund everything received, including standard delivery, within 14 days of you telling us you withdraw. We may wait until the goods are back with us or you show proof of dispatch.
For orders paid on delivery, the refund is by bank transfer or cash, whichever suits you.
Return shipping
If you withdraw from a product with nothing wrong with it, you pay the return shipping.
If the product is faulty, damaged or not what you ordered, the return is at our cost and you pay nothing.
Goods not as described
If what arrives does not match the order or is defective, you may ask for repair, replacement, a price reduction or your money back. Tell us as soon as you notice.
Please keep the packaging until you are sure you are keeping the product.
Contact us
Phone phone — to be completed · Email email — to be completed · registered address — to be completed
Last updated: 13 September 2026.