Returns and withdrawal
Open the parcel in front of the courier, before you pay. Once the bottle is unsealed a return is no longer possible. If the product is faulty or not what you ordered, we replace it or refund you.
Check it at the door
The courier waits. Open the box and look at the bottle and the cellophane before you take out your money.
If anything is off, refuse the parcel there and then: you pay nothing and have nothing to claim back from us. It is the simplest route, which is why we ask for it.
When there is NO return
If the cellophane or seal has been opened and the product has no defect, there is no return. Perfume is a personal hygiene product, and the law expressly excludes it from the right of withdrawal once unsealed.
We do not take a bottle back because the scent was not what you expected after you sprayed it. A fragrance develops differently on every skin — which is exactly why we call before dispatch and talk through what you are buying.
A used or scratched bottle, or one without its box, cannot be sold on and cannot be returned.
Faulty or not as described
If the product is damaged, leaking, has a jammed atomiser, does not match the order or is otherwise defective, the return always stands — including where you opened the cellophane to find the problem.
You may ask for repair, replacement, a price reduction or your money back. Tell us as soon as you notice, with a photo if you can.
In that case return shipping is at our cost and you pay nothing.
Unopened bottle: 14 days
If the bottle is unopened, with cellophane and seal intact, you have 14 calendar days from receipt to withdraw from the order without giving a reason. Distance selling law grants that right and we cannot remove it.
Tell us with a clear statement — by phone, email or in writing. We do not require a particular form.
Return shipping is yours to pay in this case, because there is nothing wrong with the product.
Your money
We refund everything received, including standard delivery, within 14 days of you telling us. We may wait until the goods are back with us or you show proof of dispatch.
For orders paid on delivery, the refund is by bank transfer or cash, whichever suits you.
Contact us
Phone 062 067 453 · Email email — to be completed
Last updated: 15 October 2026.